Why do clients stick with their current lawyer? There are different schools of thought as to how you win a new client away from another service provider. In the context of legal services, this process can be even more challenging. But the more you study these relationship dynamics, the more you learn that it really just comes down to great service.
Clients stick with their current lawyer because the lawyer provides them with great service that is responsive, reliable, and accessible. If you can only invest in a better client service experience or better technical knowledge, it may be worthwhile to go with better service. Time runs out, great service always runs in.
